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Return Policy

At Martha's on the Square, we appreciate you and your business.  We want you to be completely satisfied with your purchase.  If you aren't, we're here to help!

Cancellations

There is a 24 hour window to cancel your order after it has been placed.  Once an order has been processed, it cannot be canceled or changed.  Once you receive your items, you can return them for an exchange or a store credit.  Although our average processing time is 3-5 business days, your order may process much faster than that.  To cancel an order within the 24 hour window, contact us at (870) 875-1111.

Returns

You have 30 calendar days to initiate a return for an item from the date you place your order.  We will gladly exchange the items or issue a store credit.  To be eligible for a return, your item must be unused and in the same condition that you received it.  Your item must be in the original packaging with receipt or proof of purchase.  To initiate a return, please contact us at (870) 875-1111.

Once we receive your item, we will inspect it and notify you that we have received your returned item.  We will immediately notify you on the status of your return after inspecting the item.  If your return is approved, we will initiate a store credit - less shipping costs. All shipping costs are non-refundable.

Shipping

Customer is responsible for paying shipping costs for returning items.  We recommend shipping through a method you can track, as we are not responsible for items lost during return shipping.

 

If you have any questions on how to return your item, contact us at (870) 875-1111